Mediation Skills & Techniques, 3rd edition

Mediation Skills and Techniques, 3rd edition, provides essential guidance for all dispute resolution practitioners

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ISBN/ISSN: 9780409348255
Release Date: December 01, 2019
In Stock
AUD$ 128.00
Best value
ISBN/ISSN: 9780409348262
Release Date: December 01, 2019
AUD$ 128.00
Best value

Product description

Mediation Skills and Techniques provides expert guidance on the practical operation of the mediation process, with particular reference to the skills and techniques that can be used by mediators to assist parties in their decision-making. It deals systematically with all aspects of mediation procedure, covering a wide range of planning, precautionary and trouble-shooting methods relevant for practice. Skills and techniques are correlated with the National Mediator Accreditation Standards. The book explains key features of the mediator’s role: understanding, diagnosing and defining the conflict; the importance of creating the best possible climate for parties to resolve disputes; facilitation of the parties’ communications and negotiations; and dealing with the unexpected. Practical examples and case studies are provided to illustrate important points and a range of documents and precedents are provided in the appendices.

The third edition has been fully revised and includes, for the first time, references to mediator standards in Hong Kong and Singapore; revised mediation models, insights from cognate disciplines; management of mediation disruptions; visions of future mediator practice; and additional examples and case studies.

Book Review - Law Society of South Australia | June 2020


  • Provides key information to develop and support mediation practice
  • Authoritative authors
  • Includes supplementary source documents in useful appendices
  • Aligns with mediation standards
  • Supports accreditation process
  • Practical and complete resource

Related Titles

• Alexander, Howieson and Fox, Negotiation: Strategy, Style, Skills, 3rd ed, 2015
• Boulle and Field, Australian Dispute Resolution: Law and Practice, 2017
• Boulle and Field, Mediation in Australia, 2018


Featured Authors

Table of contents

  1. Mediation and Mediators

  2. Engaging in the Mediation System

  3. Establishing and Maintaining a Favourable Climate

  4. Diagnosing, Designing, Defining

  5. Managing the Mediation Procedure

  6. Assisting Communication and Cultural Dynamics

  7. Facilitating the Negotiations

  8. Mediators Encouraging Settlement

  9. Variations in Mediation Procedures

  10. Disruptive Issues in Mediation

  11. Avoiding Mediator Traps

  12. Towards Compleate and Wyse Mediators